Simply pop open the door and look under the receipt paper and you should see a little green button. You may have seen this handy little restart button when loading receipt paper into the device as it is hidden away behind your printer door. We’ve found that the most consistent way of triggering this reset is by using a stopwatch or timer app on your smartphone to help you count precisely.Ĭlover Mini – The back up battery in the Clover Mini won’t be nearly as long as the battery used in the Clover Flex, but you’ll still want to hard reset the device when you need a fresh restart. But do not worry, you can “hard reset” the device simply by holding down the power button on the right hand side of the device for 46 seconds, and then release. Luckily, each device comes equipped with its own way of power cycling, though it may not be obvious how to do it.Ĭlover Flex – This handy little portable device has an estimated battery life of 11 hours, which is way too long to wait if you’re hoping it will restart itself when it runs out of battery. But what if your screen is frozen and/or unresponsive? You may notice that, while your Clover device’s back up battery was super useful when your power went out and you needed some extra time in low power mode, it can be troublesome when you want to power the device off, but can’t navigate to the restart button because the screen is frozen or unresponsive. One of the most cliche (but still very useful) responses any support/IT team gives is the timeless “Have you turned it off and back on again?” As simple as this may sound, the reason that cliche still exists today is because it often solves whatever issue you may be having with any electronics. My screen is frozen and I need to reset the device! Here are the top 8 items that our merchant support team receives in regards to the Clover POS: 1. Step 6: If it still won't turn then the Clover may be defective, in this case please contact your management team.While the Clover POS system remains one of the most reliable and easy to use systems we see in the market today, we wanted to put together a list of the most common questions we receive from merchants while using Clover equipment. When ready, the device prompts you to log in. Place the Flex on its charging cradle or connect the power cord back to the device. Press the power button again until you see the Clover logo on the screen.Ĥ. Hold the power button for 40 seconds before releasing it.ģ. Disconnect your power by removing the device from its charging cradle or unplugging the power cord.Ģ. Step 5: If your Clover Flex still does not power on after charging for 30 minutes, perform a hard reboot.ġ. Step 4: If you’ve completed the first three steps and everything is connected properly, then try plugging the charger into a different outlet. Step 3: Ensure that the plug is properly plugged into the outlet. Step 2: Ensure that the power adapter is securely connected. Step 1: Ensure that the charger is properly connected to the charging dock. This is to ensure that someone did not turn off the device inadvertently. To troubleshoot this please follow the steps below:īefore you begin: if the Clover is showing a black screen first press and hold the power button on the right hand side of the device. If the Clover is not turning (showing a black screen) the issue is caused by an issue with the charger. Credit Card Terminal - Clover Isn't Turning On/Charging
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